If you require any further help or assistance or you are experiencing difficulties with your transaction please email or telephone us during the hours of 10am-5.30pm Monday- Friday: Tel: 01243 533 992 Email: webmaster@little-london.com Unfortunately we are unable to reply to emails or answers calls on this number on weekends. All email enquiries made on the weekends are answered first thing Monday morning. If you require further assistance on a Saturday please contact one of our boutiques during trading hours 10am-5pm: Chichester:01243 539969 Guildford:01483 457357 Tunbridge Wells:01892 619292 Winchester:01962 844574
We only deliver purchases to the billing address (the address where the payment card is registered to). Changing The Delivery Address If you would like to have your order sent to your work address please make your purchase then follow these instructions. State your Order ID, full name, work address including business name and a contact telephone number. Providing we can verify your work address we can arrange for your order to be sent there. Weekday Purchases During the working week (Monday to Friday, 10am-5.30 pm) you may call us 01243 533 992 or email us webmaster@little-london.com to provide your change of address details. We will deal with this query during office hours and contact you to confirm this request has been actioned. Evening Purchases If you make a purchase during the evening out of office hours (Monday to Friday, 10am-5.30 pm) please email us webmaster@little-london.com to provide your change of address details, and we will deal with your request the following morning. As soon as the details have been verified we will contact you to confirm this request has been actioned. Weekend Purchases Purchases made on the weekend will be posted or couriered on Monday at the earliest. Please email us webmaster@little-london.com to provide change of address details, and we will deal with your request first thing Monday morning. As soon as the details have been verified we will contact you to confirm this request has been actioned.
If you would like to have your order sent to your work address please make your purchase then follow these instructions. State your Order ID, full name, work address including business name and a contact telephone number. Providing we can verify your work address we can arrange for your order to be sent there. Weekday Purchases During the working week (Monday to Friday, 10am-5.30 pm) you may call us 01243 533 992 or email us webmaster@little-london.com to provide your change of address details. We will deal with this query during office hours and contact you to confirm this request has been actioned. Evening Purchases If you make a purchase during the evening out of office hours (Monday to Friday, 10am-5.30 pm) please email us webmaster@little-london.com to provide your change of address details, and we will deal with your request the following morning. As soon as the details have been verified we will contact you to confirm this request has been actioned. Weekend Purchases Purchases made on the weekend will be posted or couriered on Monday at the earliest. Please email us webmaster@little-london.com to provide change of address details, and we will deal with your request first thing Monday morning. As soon as the details have been verified we will contact you to confirm this request has been actioned.
If you are not completely satisfied with the goods received, return unused, with all original tags attached and in a re-saleable condition, within 7 days for a full refund or exchange within 14 days of receipt. Please see our terms and conditions for full details.
UK Orders: Orders over £150.00 postage will be FREE, otherwise for UK orders under £150.00, a charge of £5.95 for standard delivery or £14.95 next day before 12.00pm courier service (DHL) direct to your door.Orders need to be received before 11.30am for next day courier service. Next day delivery is only available during the working week (Monday-Thursday).For Saturday deliveries please contact us prior to purchase on 01243 533 992. International Orders: All International orders, £9.95 will be sent by Airmail and will require a signature on arrival. International orders may be subject to import-duty on arrival into the country of destination; We cannot be held resposible for these charges. We will, where applicable, refund UK Vat from your order (Non-EU countries only)